Tenant Evaluation has a non-refund policy on all application fees. We do this because we offer credit reports, criminal searches, eviction searches and other services that are rendered automatically once you apply online. 

THE APPLICATION FEE IS REQUIRED AND NONREFUNDABLE REGARDLESS OF THE OUTCOME OF THE APPLICATION

However, you can cancel and request a refund of the application from your dashboard, only if the option is available.  Please note the refund option will not appear, if the services were already rendered . 

Please see the following instructions to cancel and request the refund:

  1. Go to https://tenantev.com/
  2. Sign in with your email and password.
  3. Select the application you would like to access
  4.  Click on the three lines on the top left corner of the screen. You will see the option to "cancel & refund the application"
  5. Fill out the Cancel & refund form and click in the refund button.

Step # 1 : Go to https://tenantev.com/

  1. Sign in

    Step #2 :  Sign in with your email and password


    Step #3: Select the application you would like to access


    Step#4 : Click the three lines on the top left corner of the screen. 


    You will see the option to "cancel & refund the application"

    THE APPLICATION FEE IS REQUIRED AND NONREFUNDABLE REGARDLESS OF THE OUTCOME OF THE APPLICATION

    *You can cancel and request a refund of the application from your dashboard, only if the option is available.  Please note the refund option will not appear, if the services were already rendered  Tenant Evaluation has a non-refund policy on all application fees. We do this because we offer credit reports, criminal searches, eviction searches and other services that are rendered automatically once you apply online.  


    Step#5: Fill out the Cancel & refund form and click in the refund button.