Tenant Support

Applying 16

• Getting started with your application
• How to create a new account
• Where can I find the 4-digit property code?
• What information do you need before applying
• How long does this process take?

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Support 1

• How can I speak to someone?

Application Documents 4

• Why do I need to provide these documents/information?
• Sign the community rules and regulations Video
• What do I do if I cannot provide a document?
• Where can I find the pages that need the owner’s signature ?

Adding a Co-Applicant 2

• How can I add my spouse/roommate?
• How do I apply as a guest/additional occupant?

Cancel or Refund my application 3

• How can I request a refund for my application?
• What is the status of my refund ?
• How can I cancel my application?

Changes on my application 1

• How can I make changes to my Application?

Contact Us 1

• How can I speak to someone?

Credit and Verification 3

• My reference did not receive an email to make the verification.
• How do I rerun my credit after I unfreeze it ?
• How do I rerun my credit after I fix the fraud alert ?

Documents 9

• How to Upload documents?
• Where can I find the pages that need the owner’s signature ?
• Sign the community rules and regulations Video
• How can I change a document I uploaded?
• How can I view a copy of my report ?

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Creating an Account 1

• How do I create an account?

Fees and Additional Services 1

• How much is the Application Fee?

Status of my Application 6

• What is pending on my application?
• What is the status of my application?
• Has my application been approved?
• How do I Resume my application?
• How do I Resume my application?

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Getting Started Video 1

• Getting Started Video

How to Upload documents? 1

• How to Upload documents

Sign the community rules and regulations Video 1

• Sign the community rules and regulations Video