Tenant Evaluation Support
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Who is Tenant Evaluation?
Terms and Conditions
Privacy & Security
Creating an Account
How Do I Sign Up?
Activate Your Account
Updating Your Account Email Address
Getting Started With Your Application
Locating Your Unique Property Code
What Information Should I Gather Before Applying?
Can I Save My Information and Come Back Later?
Processing Time for Your Application
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Who Should Apply?
Who Should Apply?
How Do I Apply as a Company/LLC?
Is It Possible To Add More Than Two Applicants?
Must Co-Signers Apply?
How do I add my children?
Documents, Services & Verifications
Documents & Verifications
Why is it Necessary to Submit These Documents/Information?
I Can't Provide a Document. What Should I Do?
How to Complete the Signatures on the Property Rules and Regulations
Where can I find the pages that need the owner’s signature ?
How can I change a document I uploaded?
How do I upload Photo ID?
How Do I Upload a Photo ID?
How to Upload documents?
Status of my Application
What is pending on my application?
Has my application been approved?
How do I Resume my application?
How can I save my information to come back later?
What to Do If You Lack Owner Information for Application Signature
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Edits & Modifications
Changes on my application
How can I make changes to my Application?
How can I update the Owner's Information?
I Forgot My Password
Which Browsers Work with Your Platform?
Invalid or Expired Password Reset Link
Adding a Co-Applicant
How can I add my spouse/roommate?
How do I apply as a guest/additional occupant?
Cancel or Refund my application
How can I request a refund for my application?
What is the status of my refund ?
Credit and Verification
Fees and Additional Services
How much is the Application Fee?
Proof Of income/ Bank Verification Report
Proof Of income/Bank Verification Report
How to Complete Mastercard Bank Connection for Proof of Income?
Request a copy of the Final Report / Disputes
How can I view a copy of my report ?
How can I Dispute my Report?
How Can I Speak to Someone?