Tenant Evaluation Support

Tenant Evaluation 1

• Who is Tenant Evaluation?

TE Policies 2

• Terms and Conditions
• Privacy & Security

Creating an Account 3

• How Do I Sign Up?
• Activate Your Account
• Updating Your Account Email Address

Application Guide 7

• Getting Started With Your Application
• Locating Your Unique Property Code
• What Information Should I Gather Before Applying?
• Can I Save My Information and Come Back Later?
• Processing Time for Your Application

See all 7 articles

Who Should Apply? 5

• Who Should Apply?
• How Do I Apply as a Company/LLC?
• Is It Possible To Add More Than Two Applicants?
• Must Co-Signers Apply?
• How do I add my children?

Documents & Verifications 5

• Why is it Necessary to Submit These Documents/Information?
• I Can't Provide a Document. What Should I Do?
• How to Complete the Signatures on the Property Rules and Regulations
• Where can I find the pages that need the owner’s signature ?
• How can I change a document I uploaded?

Uploading Documents 3

• How do I upload Photo ID?
• How Do I Upload a Photo ID?
• How to Upload documents?

Status of my Application 6

• What is pending on my application?
• Has my application been approved?
• How do I Resume my application?
• How can I save my information to come back later?
• What to Do If You Lack Owner Information for Application Signature

See all 6 articles

Changes on my application 4

• How can I make changes to my Application?
• How can I update the Owner's Information?
• I Forgot My Password
• Which Browsers Work with Your Platform?

General Inquiries 1

• Invalid or Expired Password Reset Link

Adding a Co-Applicant 1

• How can I add my spouse/roommate?

Cancel or Refund my application 2

• How can I request a refund for my application?
• What is the status of my refund ?

Credit and Verification 1

• Credit Information

Fees and Additional Services 1

• How much is the Application Fee?

Proof Of income/ Bank Verification Report 2

• Proof Of income/Bank Verification Report
• How to Complete Mastercard Bank Connection for Proof of Income?

Request a copy of the Final Report / Disputes 2

• How can I view a copy of my report ?
• How can I Dispute my Report?

Support Assistance 1

• How Can I Speak to Someone?